Shipping & Delivery
Way of transportation
We have warehouses in the west and east of the United States, The United Kingdom, and Australia.
We deliver your Ice Maker straight to your doorstep by local courier (like Dhl/FedEx/Ups-Truck), as long as someone is there to receive the delivery.
You get to choose your delivery date and time slot when checking out, so you won't have to worry about missed deliveries.
We’re able to fulfill your selected date & time 99% of the time.
On the rare occasion that we cannot, we’ll do our best to give you a call at least 1 working day in advance to notify you about the change.
Accessories will be delivered together.
Once the order has been approved and confirmed, we will send you a confirmation email.
If you have wrong information about the order, please contact us asap to amend the information for you before shipment.
Before shipping, we will do strict quality testing and careful packaging. The order processing time is usually within 2 business days. It is used for quality assurance of your order, packaging, printing of shipping labels and forwarding to our shipping company for shipping.During holidays, the order processing time is within 3 business days.
Please note: total shipping time = preparation time + shipping time
The processing time may be delayed in case of epidemic situation.
Due to truck logistics issues, it sometimes takes 10 working days for the logistics provider to pick up the package, which will cause delays.
At present, all goods on our site are free shipping.
Delivery is not available in the following areas of the United States:
Northern Mariana Islands
United States Virgin Islands
After shipping out, Each customer will be provided with a tracking number via email, allowing you to follow your package. In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.If your package has not been delivered or your tracking information shows that your package has been delivered, but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the order date.
1. For now, we only support the US market.
2. Please provide us with a detailed and correct shipping address with telephone number and zip code so that we can deliver your order successfully.53week is not responsible if a package fails due to missing , incomplete or incorrect destination information cannot be delivered.
3. Due to the effects of COVID-19 there may be delays in shipping, your order may take longer than usual to arrive and we are working flat out to get it to you as soon as possible. Thank you for your patience as we fulfill orders as quickly and safely as possible and we apologize for any inconvenience.
Note: Shipping time does not include order processing time
If you have any questions, please contact us by email or phone.
Email Service Time: Monday to Sunday from 9:00 to 18:00 (UTC/GMT+08:00)
Telephone: (800) 513-5727
Telephone Service Time: Monday to Sunday from 9:00 to 18:00 (UTC/GMT+08:00)